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During the Month of January 61 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

Are you A Carer?

If you care for or provide help and support to someone in your family, a friend or a neighbour who could not manage without your help, then you are a carer.  The help needed may be due to frailty, illness, learning or physical disability, sensory impairment or mental illness.

We have a Carers notice board in reception with up to date information from the carers centre.  We also have a carers champion who should be able to deal with any help or questions you may have.

If you are a carer, or you have a carer, then please let the receptionist know so that you can receive appropriate support from the surgery.

St Helens Carers Centre provide a range of services to assist and support carers including:-

  • Support Groups
  • Relaxation Therapies
  • Benefits Service
  • Trips and Outings
  • Coffee Morning
  • Carer Breaks

and many more.

Pick up a leaflet from reception to register with the carers centre or call them on 01744 675615.


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