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During the Month of January 61 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

GDPR, IT & your Medical Information

GDPR, IT and your Medical Information


We are making it easier for you to find out how we handle your information

When you see or speak to a member of staff or a clinician at the Practice, your medical record will be updated. We manage your information as required by the Data Protection law and we use it to:

Ensure that your medical record is kept relevant and up to date.

Assess, advise and agree treatment plans with you.

Issue any new or repeat prescription items as required.

Refer you, with consent, to other services e.g. hospital outpatients, district nurses etc for further investigations/treatment.

To ensure that you receive the correct care and to ensure patient safety, we may share information with the following agencies.

Your nominated Pharmacy and NHSBSA Prescriptions Authority.

Any hospital that you have agreed to be referred to.

Any services that may also be involved in your care e.g. district nurses, consultants, hospices, community treatment teams.

NHS Primary Care Support England

We will only share information that can identify you with those that are directly involved in your NHS care, those who we are legally obligated to share information with and those who you have given us explicit consent to share it with.

We may from time to time need to contact you directly; this may be to invite you for routine appointments or potentially something urgent. For this we may use the following methods:

Letters sent to your registered address

    • By telephone
    • By text message
    • By email

To enable us to continue contact with you, please complete one of the communication consent forms available at reception and on our website. We will update your records with your preferred contact method.

We also share information with Public Health England and NHS England. This is to help them protect and improve the health of the population of England.  You can only be identified from this information where Public Health England and NHS England have the legal power to do so.

Additionally, we may share anonymised and statistical data with the local CCG, NHS approved research bodies and the local authority. This is to ensure that the Practice is meeting quality markers set and you cannot be identified from this data.

Communication Consent Form

New Contractual Requirements for IT/Electronic Patient Records

It is a requirement of General Medical Services 2014/2015 that all GP practices inform their patients of their current status in relation to a number of electronic services:

Electronic Transfer of Patient Record

The system (GP2GP) that electronically transfers patient medical records from one practice to another is already activated at Haydock Medical Centre. Please note that currently, some patients have medical records that are larger than the current GP2GP transfer file size. These records will be manually forwarded and received.

Electronic Appointment Booking

This service is available via our patient access tab and is hosted by our clinical system provider. Electronic appointment booking will provide a convenient service to arrange appointments directly for patients who may have difficulties contacting the surgery during opening hours.

Electronic Booking of Repeat Prescriptions

This is a useful service for both patients and the Practice as requests can be made directly via the online access system.

Electronic Transfer of Prescriptions (ETPS)

This service enables the GP to forward prescriptions electronically to a patient’s nominated pharmacy. This is a secure and almost instant transfer from when the GP processes the request. It also prevents the need for prescriptions to be collected by patients from the practice as they only need to collect their medications from the pharmacy.

Patients Access to their GP Record

Patients have been able to view their medical record on line from March 2015. Patients can access their medical records relating to medications, allergies, summary of conditions and adverse reactions.

Summary Care Record

The "summary care record" is an electronic summary of a patient's key clinical information The practice has already activated a summary care record for all patients other than those who have expressed a wish to opt out of this service.

This record can only be viewed in emergency or urgent care settings with the consent of the patient unless the patient is unable to give consent (for example if they are unconscious).

Care Data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download the opt out form below, complete it and return it to the practice

We need to make sure that you know this is happening and the choices you have

Care Data        FAQ's     Patient privacy notice  Information leaflet                 

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