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During the Month of January 61 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

Latest News

Dear Patients


Re NHS financial pressures in St Helens


I am writing to reassure all our patients that we are continuing to offer all normally expected NHS services at the surgery.

I realise the worry that some of this news in regard to local NHS financial crisis may be causing.

St Helens is not alone in this situation and  we find ourselves at this point despite the committed efforts of doctors, nurses and all related NHS staff in our borough including the dedicated work carried out by the NHS Clinical Commissioning Group (CCG).

We are facing national funding issues for the NHS, of which you will all have been well aware of for some time now.

The reshuffle of the NHS over the years has been complex and it may be important to review this to help understand the current position and challenges. We will keep you updated and informed as things develop.


We are carrying on our normal general practice day to day.


Yours sincerely

 Dr Cox, Dr Van Dessel, Dr Hyde and Dr Clarke

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