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During the Month of January 61 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

Emergencies Out of Surgery Hours

If you need to contact the doctor urgently out of normal practice hours, please ring:- 01744 - 673800

Please have a pen and paper ready to write down any additional information that may be given.

out_of_hoursAlternatively you can Attend

Minor Injuries Unit / The Walk – In Centre
Bickerstaffe Street,
St Helens
Tel: 01744-627400
Mon – Sat 7.00 am – 10.00 pm
Sunday 9.00 am – 10.00 pm

Whiston Hospital A & E Unit
Tel:- 0151-426-1600  

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Urgent Dental Treatment

Dental problems e.g. abscesses, toothache are not dealt with by your doctor.  If you need to see a dentist outside of your dentists normal surgery hours then contact the Out of Hours Dental Service on 01744 451252.  Alternatively contact your normal dentist as most have an message service advising patients re out of hours.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website