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During the Month of January 61 patient's failed to attend their appointments with either the doctor or nurse. This has serious implications for other patients having to wait longer for an appointment. KEEP IT OR CANCEL IT

Accessible Information Standard

Making health care information accessible

The aim of the accessible information standard is to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in July 2015 to provide an update on the accessible information standard:
Accessible Information Standard (PDF)
Accessible Information Standard (easy read) (PDF)
Accessible Information Standard - British Sign Language (video and subtitles) (YouTube video)
Accessible Information Standard (audio) (MP3)

We want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool


Dr Stephen Cox (m)
Dr Michael VanDessel (m)
Dr Susan Hyde (f)
Dr Claire Clarke (f)
Dr Rakesh Chopra (m)Dr Rakesh Chopra (m)

Dr Rakesh Chopra MS DNB FRCS MRCGP is a medical graduate from the  Armed Forces Medical College in India. Having specialized in Ear, Nose and Throat Surgery as a top honours resident from the Post Graduate Institute, Chandigarh, he came to the UK in 1993. He is a fellow of the Royal College of Surgeons in Otolaryngology, and a Member of the Royal College of General Practitioners. Besides general practice he holds a strong interest in teaching, this involves being a GP tutor for the University of Liverpool and a part of the RCGP Mersey faculty running the biannual 'ENT in Primary care' course, he is also involved in GP education on a national scale with NB medical group. Dr Chopra is an appraiser for the Halton and St Helens PCT and a qualified GP trainer. He is also ENT GPSI for the PCT with the service in it's 6th year. His main priority however remains his care and dedication to his patients. He lives in Warrington, Cheshire with his wife and son.

Dr Kirsty McAvoy (f)
Dr Claire Fletcher (f)
Dr Megan Holding (f)
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