Eccleston Medical Centre Partnership

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Tel
01744 454454

Fax
01744 454622

Eccleston Medical Centre
Millfields Court
Eccleston
St Helens
WA10 5RG
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CQC Inspected and Rated
Good

We are currently OPEN.

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Practice Information

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eConsult - Consult your GP online

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Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointment requests
Appointment Cancellation
Ask the Doctor a question
Ask the Practice a question
Repeat Prescription requests
Help with medications
Request test results
Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma
Diabetes
Epilepsy
Smoking
Mental Health
Alcohol
Blood Pressure

Find the forms that you need:

New Patient registration
Change of details
Register for online services

Give feedback to the Practice:

Feedback and Complaints
Friends and Family Test

Get advice on common conditions:

Services offered by your GP Practice such as travel services.
Health services and health support groups in your area.
Help from NHS.uk regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

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We are currently open.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

Consulting Times

	Morning	Afternoon
Monday	09:00 – 11:30	14:50 – 17:30
Tuesday	09:00 – 11:30	14:50 – 17:30
Wednesday	09:00 – 11:30	14:50 – 17:30
Thursday	09:00 – 11:30	14.50 – 17.30
Friday	09:00 – 11:30	14:50 – 17:30
Weekend	closed	closed

Extended Hours

Our extended opening hours are now:

Saturday morning at 10:30 and 10:45 based at the Bowery Medical Centre, St Helens
Tuesday evenings at 20:15 and 20:30 based at Mill street Medical Centre
Thursday evenings 18:30, 18:45 and 19:00 based at Mill Street Medical Centre

Emergencies Out of Surgery Hours

If you need to contact the doctor urgently out of normal practice hours, please ring:- 01744 673800

Please have a pen and paper ready to write down any additional information that may be given.

For medical enquiries please call NHS 111.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Online Consultations

Contact your doctors to get advice for your problem now

I want help for my condition

Get advice about specific conditions like back pain, coughs, mental health concerns and more

I want general advice

Get advice about general symptoms like tiredness, bleeding, pain or weakness

I want help for my child

Get help for common childhood problems like rash, earache, tummy problems and coughs