CQC Statement of Purpose

Eccleston Medical Centre

Address:

Eccleston Medical Centre
4 Millfields Court
Eccleston
St Helens
WA10 5RG

Tel: 01744 454454

Fax: 01744 454622

Website: www.ecclestonmedicalcentre.co.uk

The practice is based in the Eccleston Ward of St Helens. The main catchment area is WA10. It serves the population of mainly Eccleston and Windle, which is well over 11,000 patients at present.

At present count we have 3990 patients.

We have recently moved to new premises.

We have a dedicated car park with disabled parking.

Staff:

We are a 5 partner practice:

Dr Susan Hyde MBChB MRCGP, Dr Stephen Cox TMB ChB DGM MRCGP, Dr Michael Van Dessel BM BCh BAO BSc FRCGP and Dr Claire Clarke MBChB MSc MRCGP MRCPCH Dr Claire Fletcher MBChB

Salaried partner: Dr Rakesh Chopra

Salaried GPs: Dr Megan Conley and Dr Jenny Barrett

In total we provide 13 GP sessions per week as well as nurse prescriber sessions for minor illness.

Practice Manager: Mrs Julie Chow

Nurses:

Alison Lomax, Practice Nurse

Chantell Langley, Practice Nurse and Nurse Prescriber

Emily Backhouse GP assistant

Reception Staff:

Jane Thompson

Emma Lawlor

Ann Appleton

Aims and Objectives:

  • To provide the best possible medical care focussing on evidence based medicine and current best practice in line with national guidelines.
  • To provide a high level of care and personalised care that meets the needs of our particular population.
  • To provide patient care with the utmost of compassion and concern and uphold the values of traditional family practice.
  • To provide a comfortable and approachable for our patients so that they feel that they are in an environment that will promote their wellbeing and to involve them in decision making about their treatments and encourage them to participate fully.
  • To ensure that all members of the team have the right skills and training to carry out their duties competently. To encourage, maintain and ensure constant upkeep and refresh training.
  • To create an environment for care, growth, education and learning amongst our staff.
  • To propagate a culture of healthy lifestyle and disease prevention in our population.
  • To have an environment that feels amicable and approachable to all age groups.
  • To upkeep the standard of good medical practice by all of our staff.
  • To encourage feedback from the patient via surveys, and via the active patient participation group and suggestion box.
  • To provide online access and services including prescriptions, applications to join the practice and leave feedback
  • The registered activities and service types have been agreed by Eccleston Medical Centres partners and registered manager and are in accordance with CQC guidance.  Services are described under registered activity and Service Type.

Services

All routine general medical services, NHS relevant prescriptions and medications.

Specifically:

  • Immunisations, e.g. childhood immunisations
  • Foreign travel advice and immunisation.
  • Private Medicals – Our GP’s are able to carry out medical reports and reviews. Taxi/HGV/Insurance.
  • Smoking Cessation – Any patient who is a smoker and ready to stop smoking will be seen by one of our practice nurses. Offered treatment/ referral or both.
  • Respiratory Clinic – As part of chronic disease management we run Asthma and COPD review clinics. The practice has facilities for and spirometry / lung function testing.
  • Diabetic Clinic – We provide a diabetes care for our diabetic patients run by trained nurses and supervised by GP’s.
  • Family Planning Services – Our family planning service is run by our Drs and the nurses who are able to provide all contraceptive advice.
  • Flu vaccination – At the Centre we offer ‘at risk’ groups the flu vaccine at a certain time each year to protect you against the flu virus.
  • Phlebotomy – The Practice offer weekly clinics for blood tests. But we also endeavour to provide our elderly and debilitated bloods during other days. The weekly service is for all patients in St Helens.
  • Midwifery – The community midwives hold their own clinics at the practice once a week for our patients. They supervise antenatal/ immediate postnatal care, undertake deliveries in hospital and at home where appropriate.
  • Well person checks – These can be carried out with any practice nurse.
  • ECG monitoring – We have an functioning ECG machine in the practice And we have a link with a Manchester service wherein we get an electronic, reported with 10 minutes
  • Cervical screening – Our nurses are qualified to carry out cervical screening and tests in the form of cervical smears.
  • Child development clinics; these are run by Dr Chopra, but are now also being provided other GP’s now.
  • Heath visitor – They also provide child development clinics doing their end of year assessments.
  • Wound dressings – Our practice nurses provide basic wound care
  • 24 Hr BP Monitoring – We have a 24 hr ambulatory BP monitor and software
  • ECG’s – are provided in house for patient’s

In House Clinics

  • Podiatry – we have in house podiatry for our patients and for patients across St Helens
  • ENT –  the surgery has a dedicated ENT suite where twice weekly ENT outpatients clinics are carried out for patients from St Helens

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Every one of our small close knit team at the Centre is committed to deliver an excellent service.  We encourage patients to highlight any discrepancies and to offer the same commitment in return.

Holistic Care

We treat people. This means that we are equally interested in the physical, psychological and social aspects of their individual care. We aim to treat a person, not just an illness or a medical disorder.

Continuity of Care

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. For all these years we have been mainly a one main doctor practice. Due to this there has been a very high continuity of care.

Learning and Training

We are committed to the ongoing training of our doctors and nurses all of whom are closely supervised. We believe in “life-long learning” and all the health professionals here and administrative staff, undergo an annual appraisal where the goals of the individual, teams and practice are discussed and agreement reached on the way forward.  Regular reviews act as a way of reinforcing effective performance, highlight areas for improvement and recognise developing strengths.