Suggestions, Comments and Complaints

We constantly strive to give you the best possible care and attention. Should you wish to make any comments or suggestions about the services provided by the practice we would be delighted to consider them. Please use our online form or the suggestion box provided at the surgery.

Complaints about specific problems should be raised as soon as possible after the incident, either in writing or by asking to see the practice manager. The facts will be investigated in full.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • Putting things right
  • Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP